Privacy Policy

We collect information that you provide directly to us through WhatsApp messages, including your phone number, name, booking preferences, and any other details you share during conversations with our AI assistant.

We also automatically collect certain technical information when you interact with our services, including message timestamps, conversation metadata, and device information necessary for message delivery.

• To process and respond to your inquiries and booking requests
• To manage room reservations and availability
• To improve our AI assistant's accuracy and response quality
• To send booking confirmations, reminders, and updates
• To analyze usage patterns and optimize our services

Your data is stored securely using industry-standard encryption and security practices. We use Supabase (PostgreSQL) for data storage, which employs TLS encryption for data in transit and at rest.

We implement access controls, regular security audits, and monitoring to protect against unauthorized access, alteration, or destruction of your personal information.

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (such as Meta/WhatsApp for message delivery and AI providers for intent processing) solely to operate our services.

All third-party providers are bound by strict confidentiality agreements and data processing terms.

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of automated processing
• Withdraw consent at any time

To exercise any of these rights, contact us through the WhatsApp number associated with this service.